| Published customer fit |
Complete Care is designed primarily for growth-minded organizations with approximately 20–200 employees. Co-Managed Complete Care is designed for organizations with internal IT, typically 100–1,000 employees. Tolar emphasizes organizations that plan ahead and value outcomes over lowest cost. |
Says its Dallas-Fort Worth practice usually supports organizations with 25–500 employees, particularly small and midsize organizations in regulated industries. |
Says it works best with organizations between 20–150 employees, including SMBs, professional services, healthcare, manufacturing, nonprofits, municipalities, and organizations with smaller internal IT teams. |
Markets managed IT for businesses of varying sizes rather than publishing a specific employee range. It supports both DFW organizations and businesses with locations across North America. |
| Technology strategy & business alignment |
Tolar says every engagement starts with strategy. Complete Care combines Fractional CIO guidance, business reviews, lifecycle planning, budgeting, roadmaps, and technology alignment around the company’s long-term goals. |
Says every client receives strategic IT development, including roadmaps, budgets, and project management. Its DFW process maps IT to business goals, budget, regulatory requirements, and long-term priorities. |
Says its managed IT model connects cybersecurity, Microsoft 365, AI readiness, lifecycle planning, budgeting, and technology priorities to operational goals through quarterly reviews and a living technology roadmap. |
Publishes IT strategy consulting, custom roadmaps, budgeting, vendor management, technology planning, and ongoing performance reviews designed to support business goals and long-term technology ROI. |
| Strategic leadership model |
Fractional CIO leadership is built into Tolar’s strategic model alongside technology alignment, lifecycle planning, business reviews, and strategy checkpoints. |
Provides fractional CIO/CISO support and strategic advisory services, including guidance for leadership teams, boards, regulators, cybersecurity, AI, and technology initiatives. |
Assigns managed IT clients a two-person strategic team consisting of a fractional CIO and Proactive Services Manager, supported by quarterly executive guidance and technology roadmaps. |
Says every account receives a Client Account Manager, Technical Account Manager, and vCIO, providing a primary contact plus technical and executive-level guidance. |
| Relationship & support model |
Tolar positions Complete Care as a people-focused managed relationship combining day-to-day IT support with proactive planning and strategic consulting. It describes its team as an extension of the client’s organization and emphasizes trust, communication, responsiveness, and understanding the client’s environment. |
Combines a local Bedford team with a national managed-services platform. Its DFW model includes onsite and remote support, a national service desk, local project delivery, 24/7 coverage, and strategic advisory. |
Says support is handled by its own Texas-based employees rather than an overseas or national call center. It emphasizes a Keller-based local team, direct engineer access, onsite support when needed, and relationship-based service. |
Promotes personalized service with U.S.-based staff, 24/7 help desk availability, onsite support when needed, dedicated account management, and published service-level metrics. |
| Geographic footprint & company model |
Texas-based and founder-led. Tolar publishes locations in Fort Worth and Abilene and says it serves organizations across Texas and nationwide. Tolar has operated since 1999. |
A national MSP headquartered in New Jersey. Its current locations page lists 16 locations across 10 states, including its DFW office in Bedford. Integris says it employs 600+ professionals nationwide and announced its partnership with OMERS Private Equity in 2024. |
Texas-owned and based in Keller. Fulcrum describes DFW as its primary service area and also says it supports organizations across Texas. It has served DFW organizations since 2002. |
Describes itself as one of the larger privately owned DFW MSPs. It publishes three primary DFW offices in Fort Worth, Dallas, and Lewisville and says it supports businesses across North America. |
| How the relationship begins |
Tolar’s published process moves from discovery into onboarding, technical assessment, cybersecurity and issue resolution, solution design, and ongoing strategic alignment. Its first 120 days include defined outcomes and progress checkpoints. |
Begins with a Responsible IT Architecture assessment, then maps technology to business goals, budget, and regulatory requirements before implementing priority improvements and moving into ongoing support and strategy reviews. |
Publishes an operating model beginning with its initial launch and technology visibility process before moving into ongoing alignment, quarterly reviews, and an evolving technology roadmap. Its managed-services page says the first 90 days establish the foundation for the longer-term relationship. |
Says kickoff begins within days of signing, generally takes no more than a week, and full onboarding typically takes 3–4 weeks. Onboarding includes tool deployment, documentation, and an assessment of the current IT environment. |
| Published client commitment & proof |
Publishes client case studies and ongoing customer-satisfaction feedback. Tolar also offers a 120-Day Guarantee: if promised outcomes are not delivered and the client has met its partnership responsibilities, Tolar says it will refund 100% of onboarding fees and release the client from the contract. |
Publishes case studies, customer feedback, and industry-specific customer stories. A broad satisfaction or onboarding guarantee was not identified on the DFW, About, or advisory pages reviewed for this comparison. |
Publishes live client survey feedback and a 100% satisfaction guarantee, stating that it will make unsatisfactory work right without charging for it and, if it cannot make it right, the service is free. |
Publishes a 98%+ customer satisfaction rating, testimonials and case studies. It also states that its managed IT services do not use long-term contracts and clients can terminate with 30 days’ written notice. |