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Technician I

Firm:

Tolar Systems


Category:

Technical


Created:

10-13-2019


Education:

High School Diploma


Branch:

IT Team


Experience:

Mid Career (2+ years of experience)


Work city:

Abilene


Salary:

Commensurate with experience


Job Description for Technician 1

Title of Position:                                            Technician 1

Department:                                                   Technical Staff

Reports to:                                                    CEO; dotted line to Director of Operations

Company Overview:

Tolar Systems, Inc. was established in 1999 as an IT professional services company to support increasingly advanced technology needs for businesses. Our team draws from 20+ years of experience in each field. We specialize in technology convergence in the financial and oil/gas verticals. Our core expertise centers around helping clients securely communicate data and voice to users in all situations.

We believe in:

  • CUSTOMERS FIRST: We deliver what customers need, not what gains us most. We treat customers’ business as our own.
  • FOLLOW THE GOLDEN RULE: We deliver the kind of service we want to receive.
  • INTEGRITY: We tell the truth, always. In hard situations we do the right thing, not the easy thing.
  • PASSION: We care deeply. We fight to help clients go further, do better, and create new possibilities.
  • GENEROSITY: Our team members are empowered to be generous to clients, coworkers and in all aspects of their lives.
  • PROACTIVE: We focus on driving future results, not just solving current problems. Prevention is better than any cure.

Overview of Position/ Job Purpose:

Technician 1 is a role that manages repairs, installation and maintenance of computers and laptops for Tolar’s clients at a primary level in both remote access and in-person situations. Apart from handling stand alone computer issues, the role may also manage network problems. The Technician 1 may install hardware and software, configure LANs, WANs and MANs and maintain network services. S/he may also be expected to maintain and repair equipment and troubleshoot computer and network issues. The Technician 1 also performs help desk operations by taking customers’ telephone calls and assisting them in resolving their issues. The overall mission for the Technician 1 is to solve clients’ issues as quickly and efficiently as possible to uphold Tolar’s excellence in technology and in client services. 

Duties & Responsibilities:

  • Works to complete all assigned tickets within scheduled time and budget
    • Tickets can include tasks around configuring, repairing, cleaning or installing systems, tools, networks, machines, etc…
  • Submits daily time of items worked on with detailed notes
  • Develops & adheres to documentation for common tasks
  • Installs hardware, software and device drivers on standalone computers
  • Installs and configures computer networks including LAN and WAN
  • Manages network configurations to ensure that all computers on a network can communicate effectively
  • Tests computers peripherals, hardware and software to ensure that they are working appropriately
  • Upgrades software, patches and operating systems on a continuous basis
  • Installs and configures monitors, keyboards and printers
  • Troubleshoots hardware and software problems
  • Ensures that all computers are secured effectively by installing and updating antivirus software
  • Sets up and organizes IPs appropriately
  • Analyzes network problems and manage preventative maintenance procedures including firewall maintenance, managing licenses and other technical needs for clients
  • Explains the role of network applications and equipment to the end users
  • Works with team to help with picking up and dropping off machines, delivering things, moving tech equipment, and other ad hoc needs

Qualifications:

  • High school diploma or GED required.
  • Bachelor’s or Associate’s degree in Computer Science or related field preferred.
  • Certifications such as CISCO or in Microsoft are an added bonus.
  • Work experience will be accepted in lieu of formal education.
  • 1-3 years related Computer Technician experience required.
  • Ability and desire to occasionally be “on-call” during evening and weekend hours when business requires it.
  • High level of drive and desire to complete tasks in a timely manner.
  • Able to work collaboratively with a team as well as diligently indepedently.

Technical Knowledge Required:

Understanding of and experience in:

  • Basic batch scripting knowledge
  • Knowledge of Active Directory Directory Services
  • Knowledge of the Office Products on a registry level
  • Knowledge of Windows on a Super User level (can manipulate the registry, use Diskpart, can use and understand 3rd party tools such as Cleaner, Windirstat, Memtest36, etc…)
  • Knowledge on the basic hardware and logistics of a network (switches, patch panels, cable termination, DNS, DHCP, NAT, TCP/IP
  • Knowledge of the hardware of a computer and how to diagnose their failures
  • Understands how the parts of OSS work (registry, file explorer, network adapters)

Working Conditions:

The Technician 1 may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of clients. The Technician 1 may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.

 

Physical Requirements:

The Technician 1 must be able to lift up to 50 lbs 4 feet in the air. The position requires travel to client sites via car, and demands a person who can sit, stand, and kneel.

 

Direct Reports:

None.

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