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Tolar Systems Blog

Tolar Systems has been serving the Abilene area since 2000, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Chat-Based Support Streamlines Help Desk Support

There’s a “new kid on the block” when it comes to how organizations like Tolar Systems approach help desk support. It's called “chat-based support,” and it’s a ticketing option we expect to make available to all of our Complete Care managed service customers in the very near future.

Learn more about chat-based support from Tolar Systems.

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Seven Technical Support Tips to Get the Best Service From Tolar System’s Help Desk

We recently surveyed our clients and were pleased to find that most Tolar Systems' customers are very satisfied with the technical support they receive from us. We also learned that some of our clients have questions about how best to communicate with our help desk to get fast and efficient support.

“How to get support more quickly” is actually one of the most common questions users have about working with a help desk for technical support – whether that’s in-house or outsourced technical support. That’s why we wanted to offer these tips for getting the best technical support from any help desk department.

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