Are You Having A Technology Emergency?

Tolar Systems Blog

Tolar Systems has been serving the Abilene area since 2000, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Chat-Based Support Streamlines Help Desk Support

There’s a “new kid on the block” when it comes to how organizations like Tolar Systems approach help desk support. It's called “chat-based support,” and it’s a ticketing option we expect to make available to all of our Complete Care managed service customers in the very near future.

Learn more about chat-based support from Tolar Systems.

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Why a Managed IT Services Firm is the Most Cost-Effective Option for IT Support

Oh no! Your network is down…again. This is the second time this week, and it’s really slowing down your ability to get things done.

This is a common scenario in many small businesses, especially those without an IT team to help maintain and monitor their networks and infrastructure. If this situation sounds familiar, the answer is simple: it’s time to think about managed IT services for your IT support. But what’s the most cost-effective way to find the help you need?

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What is the Cost of IT Support for Small Business?

What does it cost for a small business to support their IT equipment and the needs of their users? Which approach is the most cost-effective way to support your business and its IT needs? Should you hire an in-house IT support technician? Should you use a break/fix approach, and only pay for support when your equipment breaks? Or should you hire a firm that supports your IT, lengthens its lifecycle and enhances your productivity – reducing your overall cost?

Here’s what to expect when considering the cost of IT support for a small business.

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IT Support Options: Comparing Managed Services to In House IT Staff

Welcome back to our series on IT support options. Last week we compared managed services against the break/fix model of IT consulting services. This time, we’ll compare managed services to hiring your own in-house IT staff.

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