7 Things to Look For In an Abilene IT Support Provider

female it support technician working in server room

When it comes to Abilene IT support, you want a provider that’s reliable and can help your business grow. You may be tempted to choose the first company you find, but it’s important to do your research first.

There are many providers out there, so how do you know which one is right for you? We’ve put together a list of six things to look for when choosing an Abilene IT support provider. Keep these in mind and you’ll be sure to find the perfect fit for your business.

Good Reviews

One of the first places to start when looking for an Abilene IT support provider is online reviews. See what others have said about their experience with the managed IT company. If there are mostly positive reviews, that’s a good sign. It shows that they’re doing something right and that their customers are happy.

You can find reviews by searching for the company on Google and looking at their website. You can also check out sites like Yelp and Angie’s List. It may also be helpful to speak with previous and current customers to learn about their experience with the IT company.

Appropriate Experience

You want to choose a company that has experience. They should know what they’re doing and be able to handle any problems that come up. The last thing you want is for your IT support provider to be unsure on how to resolve important issues.

An IT company can demonstrate their experience in a number of ways:

  • how long they’ve been in business
  • the number of clients they have
  • the types of industries they serve
  • their certifications

Familiarity with Local Industries

Another thing to look for is a company that is familiar with local industries. This way, they’ll be able to understand your specific needs and tailor their services to you. For example, if you’re in the healthcare industry, you’ll want an IT company that has experience working with healthcare facilities and can assist with HIPAA compliance.

Adequate Staffing to Support Your Needs

Choosing an IT provider who has the staffing necessary to fulfill and support your needs is an important factor to consider. An IT service company without an adequate staff can lead to delays that can cost you not only time, but also money. Ensure that the company you’re looking to hire will be able to provide assistance quickly, and that your IT issues will be resolved by a staff that isn’t overstretched.

Customer Service and Fast Support

When you have an issue, you want it fixed fast. That’s why customer service is so essential when choosing a good Abilene IT support provider. Make sure they have a good reputation for being responsive and providing quick support.

You can also include a service-level-agreement in your contract that ensures they will keep your systems up and running for an established amount of time per year or month.

Offered Services That You Need

Of course, you’ll also want to make sure that the company offers the services that you need. Whether you’re looking for comprehensive care for all of your systems, or just a few services like system backup or a hosted server, you’ll want to make sure you’re getting the options you need.  If they don’t have what you’re hoping for, then they’re not the right provider for you.


It’s helpful to choose a company that’s locally-based. They’ll be familiar with the Abilene area and will be able to provide better service. It will also be more likely for them to have a quicker response time, and they’ll be available at times when you need them.

These are just a few of the things to look for when choosing an Abilene IT support provider. Tolar Systems is a leading IT service provider located in Abilene who serves central and west Texas with all of their IT needs. If you’re looking for an IT provider who can take care of all of your system needs, contact our office today!