Big Country Title recognized that the best way to meet these goals was to leverage cloud-based technology that could scale with their business, support regulatory compliance and best practices, and deliver secure mobile access to the company’s application resources.
Big Country Title chose Microsoft 365 productivity and collaboration tools, as well as a cloud-based replacement for its title search applications. The company also opted to replace the company’s aging servers and stabilize their technology infrastructure to support the company’s goal for growth.
These solutions were more than their previous break/fix technician could handle, so Big Country Title contracted with Tolar Systems to provide Complete Care, its strategic consulting and proactive technology management offering.
“We hired Tolar Systems because we needed a technology partner that could do more than manage our current technology,” said Lowry. “We needed
one that could look ahead and guide our future direction with technology and support our plans for growth.”
Tolar Systems had a two-pronged approach to managing the challenges presented by Big Country Title. First, was the implementation of new technology to replace the company’s legacy systems. Second, was ongoing maintenance and strategic support with its Complete Care managed service offering.
New technology implemented by Tolar Systems included:
Microsoft 365. Implementing Microsoft 365 allowed Big Country Title to share calendars within its office to streamline closings by providing greater visibility into individual and room availability.
Skype for Business. Tolar Systems implemented Skype to provide the communication tools the Big Country Title team needed to improve productivity within its existing office and would position it to add new locations.
Docusign. Tolar Systems implemented Docusign electronic signature software and provided training to facilitate transaction workflows and document management.
Surface tablets. Tolar Systems implemented new Surface Pro tablets with Big Country Title’s branding to help improve business efficiency and bring the team up to date with technology.
Once these systems were implemented and stabilized, Tolar Systems also managed Big Country Title’s move to a new location.
Tolar Systems helped to manage Big Country Title’s move to a new office space. As part of the move, Big Country Title implemented Tolar’s Complete Voice VOIP phone system, replaced its wireless network and added a high-tech monitor and display system to facilitate closings and promote the firm’s social media presence.
As the first step in these projects, Tolar defined the technology infrastructure needed after the move. The phone system, phone lines and cabling had all been provided by the building owner in Big Country Title’s old leased space. The new space, however, was owned by Big Country Title and that meant much of the technology infrastructure needed to be built from scratch.
Tolar Systems took the lead in building out the needed infrastructure, planning and designing Big Country Title’s in-house server and equipment room layout, managing the electricians and other contractors that installed cabling and electrical wiring and handling permitting and other documentation.
Tolar designed and built a state of the art video conferencing and electronic display system so that deployed military clients from nearby Dyess AFB could use FaceTime to participate in closings and to entertain children who accompanied parents to closings. Tolar also designed a digital building directory and social media display for Big Country Title’s new waiting area. The new display system serves as both a marketing tool and a source of useful information for building visitors.
Tolar designed and implemented an automated phone attendant with IVR backup. This would allow a human receptionist to answer the phone in most cases, then transfer callers to a phone tree to reach individuals in the office.
This allows Big Country Title to serve clients more quickly and efficiently, while freeing time for more valuable activities such as research and closings.
Once the new space was ready, Tolar Systems managed moving the necessary equipment and infrastructure into the new location. To minimize impact on the business, the move was managed over the weekend. On the first day in the new location, Tolar also had a staff member onsite to ensure everything was working properly and to train employees on the new technical environment.
Just like having an in-house IT department, Big Country Title’s team didn’t have to deal with any connectivity issues on the day of the move. All they had to do was focus on moving in – and redecorating their new offices.
Said Big Country Title Vice President Misty Lowry,
“Tolar knew us and they knew where we wanted to go. They gave us the technology advice we needed and helped us plan our move. They handled everything for us so that it didn’t affect our business.”