Tolar Wants You!

Tolar Systems, Inc. was established in 1999 as an IT professional services company to support increasingly advanced technology needs for businesses. Our team draws from 20+ years of experience in each field. 

We specialize in providing technology solutions to growth-focused companies, and we’re looking for the right people to join our team to help other businesses get the technology solutions they need.

Our Values

What We’re Looking For

Essentially, we’re looking for people who embody these three elements:

  • Hungry: Driven to learn more and better themselves. A natural drive to be proactive in helping move Tolar forward. We’re not looking for someone who’s looking for a “clock-in, clock-out” mentality, but someone who is looking to establish a career by constantly looking to be better.
  • Humble: A team player who isn’t afraid to admit a mistake and learn from it in the future. No one is an expert in everything, we are strongest as a team.
  • Smart: Don’t worry, you won’t be asked to complete an IQ test. We’re more concerned about your Emotional IQ, which means your ability to interact well with others.

What You Can Expect by Working at Tolar Systems

When you work at Tolar Systems, you’re not working for just another IT service provider. You’ll be a member of a constantly evolving, constantly changing company that works hard to give only the best to our clients.

Our philosophy is that no one can understand small businesses like a small business itself, which is why Tolar Systems works side-by-side with our clientele to make sure they have the IT services they need to succeed. You’ll not only be a Tolar team member, but you’ll also be a team member of dozens of other companies.

Flexibility

We get it; life happens. Our main duty is to take care of you, that way you can take care of our customers. While most other big-tech companies require their employees to follow the book word for word, we understand that not everything is always in your control. We work with our employees to make sure that they and their families are taken care of.

The last few years have taught us a lot about what businesses can do from home, which is why we now offer a hybrid-work environment for our employees. We want you to do your best work, which means working where you’ll be comfortable, whether that means in a home office or at our office in Abilene.

Evolving Workflow

Other companies will have you working the same jobs again and again, but at Tolar Systems, you’ll have the opportunity to work with a wide range of industries and people. Some of the industries you’ll work with include:

  • Law firms
  • Financial services
  • Manufacturing companies
  • Healthcare organizations

Since Texas is home to over 2.5 million small businesses, they are the bread and butter of who we serve. You’ll have the ability to influence small businesses, helping the backbone of the country get access to the technology they need.

Customizable Career Paths

While larger corporations have defined career paths, you can expect to gain experience in various fields. Some of the roles that you can expect to wear include: 

  • Technician
  • Server maintenance
  • Virtual CIO, and more.

A Seat at the Table

Here, every employee plays an essential role in making us who we are, which means that you’re not just a number. We take the time to get to know each other and offer our employees clear roads to success by making sure their voices are heard.

Great Work Environment

We believe that the environment you work in influences the type of work you do. Some of our office features include:

  • Standing desks
  • Professional and spacious workspace (shoes are optional)
  • Plenty of sunlight
  • Coordinating apparel
  • Regular staff lunches and activities
  • Zero-drama culture

We Only Use the Best for Our Team

We want our customers to have the best, which means we test and use equipment first to make sure that we’re delivering the best product. If we think there’s a device that can do the job better, we want to try it out. This means that you’ll constantly be using state-of-the-art technology.

Apply today

Are you ready to make a difference to the businesses in a community? Look at our current open positions.

Don’t see the job that you’re looking for? Leave a message for us anyways!

Current Open Positions

Tier 2 IT Service Desk Engineer

Job description

Location: Abilene, TX or Remote in USA

Position Summary:

Tolar Systems, Inc is seeking a friendly and humble Tier 2 IT Service Desk Engineer who is passionate about assisting end-users and loves technical challenges. As a small team, this professional position provides enormous growth opportunities as you will be cross-trained and exposed to all types of service requests. Typical requests will involve various workstations, servers, printers, networks, and vendor-specific hardware and software. If you have a passion for helping others, a strong worth ethic, and initiative, consider joining our team as our next Tier 2 IT Service Desk Engineer!

You may be a good fit if you:

  • Use your keyboard more than your mouse on a computer.
  • Read Microsoft technical bulletins for fun.
  • Are the resident “computer person” in your family.
  • Plan your day before it starts.
  • Can interact with people 8 hours a day and feel energized.
  • Can navigate Microsoft Office 365 administration with your eyes closed.
  • Love the satisfaction of resolving an issue.
  • Keep track of how long a task takes for fun.Company Overview:
    Tolar Systems, Inc. was established in 1999 as an IT professional services company to support increasingly advanced technology needs for businesses. Our team draws from 20+ years of experience in each field. We specialize in technology convergence in the financial and oil/gas verticals. Our core expertise centers around helping clients securely communicate data and voice to users in all situations.We believe in:* CUSTOMERS FIRST: We deliver what customers need, not what gains us most. We treat customers’ business as our own.* FOLLOW THE GOLDEN RULE: We deliver the kind of service we want to receive.* INTEGRITY: We tell the truth, always. In hard situations, we do the right thing, not the easy thing.* PASSION: We care deeply. We fight to help clients go further, do better, and create new possibilities.* GENEROSITY: Our team members are empowered to be generous to clients, coworkers, and in all aspects of their lives.* PROACTIVE: We focus on driving future results, not just solving current problems. Prevention is better than any cure.

We look for in a Team Member:

  • HUNGRY: Driven to learn more and better themselves. Natural drive to learn more and help move Tolar forward.
  • HUMBLE: Team player who isn’t afraid to admit a mistake and learn from it in the future. No one is an expert in everything, we are strongest as a team.
  • SMART: Emotional IQ with the ability to interact well with others.

Duties & Responsibilities:

  • Provide Tier 2 Level IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Troubleshoot and resolve incoming technical issues via phone or through our ticket system
  • Connect via telephone, remote management applications, and occasionally onsite to resolve client technical issues (10% travel)
  • Establish and communicate clear expectations with clients and work with our team to solve difficult issues
  • Research internal and external resources for the best solution
  • Advise clients as to pertinent concerns discovered in the process of serving them
  • Thoroughly enter all service tickets and track and document time and expenses in ConnectWise
  • Build and foster client relationships to earn their trustQualifications:
  • Bachelor’s Degree in Computer Science or related field – preferred
  • 2+ years of IT service desk experience supporting clients over telephone/in-person
  • 2+ years of experience supporting Windows Operating System (7, 8, 10)
  • 1+ years of experience working with Windows Active Directory environments (Server 2012R2 through 2019)
  • Understanding of Foundational Networks (IP Addressing, Subnetting, DNS, DHCP, etc.)
  • Knowledge of Office 365
  • Scripting Knowledge
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Desirable Certifications: A+, Network+, Security+, CCNA, MCP, MCSA or MCSE – preferred
  • Interpersonal skills: such as telephone skills, communication skills, active listening, and customer-care
  • Ability to work in a team and communicate effectively
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: the ability to match resources to technical issues appropriately
  • Understand support tools, techniques, and how technology is used to provide services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment
  • Positive attitude, and experience working with high-end customers.
  • Proactive, deadline-focused, detail-oriented and driven.
  • Strong problem-solving skills; ability to solve problems in the moment as well as plan ahead and prevent issues from arising.
  • Naturally organized and a “project manager” type; able to focus on their tasks and get them to the finish line.
  • Must have reliable transportation

Job Type: Full-time

Apply for this position:

  • Max. file size: 300 MB.
  • This field is for validation purposes and should be left unchanged.