What We’re Looking For

Essentially, we’re looking for people who embody these three elements:

  • Hungry: Driven to learn more and better themselves. A natural drive to be proactive in helping move Tolar forward. We’re not looking for someone who’s looking for a “clock-in, clock-out” mentality, but someone who is looking to establish a career by constantly looking to be better.
  • Humble: A team player who isn’t afraid to admit a mistake and learn from it in the future. No one is an expert in everything, we are strongest as a team.
  • Smart: Don’t worry, you won’t be asked to complete an IQ test. We’re more concerned about your Emotional IQ, which means your ability to interact well with others.
Friendly interview between indian hr manager and African American applicant.

Core Values

What You Can Expect by Working at Tolar Systems

When you work at Tolar Systems, you’re not working for just another IT service provider. You’ll be a member of a constantly evolving, constantly changing company that works hard to give only the best to our clients.

Our philosophy is that no one can understand small businesses like a small business itself, which is why Tolar Systems works side-by-side with our clientele to make sure they have the IT services they need to succeed. You’ll not only be a Tolar team member, but you’ll also be a team member of dozens of other companies.

Flexibility

We get it; life happens. Our main duty is to take care of you, that way you can take care of our customers. While most other big-tech companies require their employees to follow the book word for word, we understand that not everything is always in your control. We work with our employees to make sure that they and their families are taken care of.

The last few years have taught us a lot about what businesses can do from home, which is why we now offer a hybrid-work environment for our employees. We want you to do your best work, which means working where you’ll be comfortable, whether that means in a home office or at our office in Abilene.

Evolving Workflow

Other companies will have you working the same jobs again and again, but at Tolar Systems, you’ll have the opportunity to work with a wide range of industries and people. Some of the industries you’ll work with include:

  • Law firms
  • Financial services
  • Manufacturing companies
  • Healthcare organizations

Since Texas is home to over 2.5 million small businesses, they are the bread and butter of who we serve. You’ll have the ability to influence small businesses, helping the backbone of the country get access to the technology they need.

Customizable Career Paths

While larger corporations have defined career paths, you can expect to gain experience in various fields. Some of the roles that you can expect to wear include: 

  • Technician
  • Server maintenance
  • Virtual CIO, and more.

A Seat at the Table

Here, every employee plays an essential role in making us who we are, which means that you’re not just a number. We take the time to get to know each other and offer our employees clear roads to success by making sure their voices are heard.

Great Work Environment

We believe that the environment you work in influences the type of work you do. Some of our office features include:

  • Standing desks
  • Professional and spacious workspace (shoes are optional)
  • Plenty of sunlight
  • Coordinating apparel
  • Regular staff lunches and activities
  • Zero-drama culture

We Only Use the Best for Our Team

We want our customers to have the best, which means we test and use equipment first to make sure that we’re delivering the best product. If we think there’s a device that can do the job better, we want to try it out. This means that you’ll constantly be using state-of-the-art technology.

man works from home using remote wireless technology

Current Open Positions

Dispatch Technician

Full Job Description

Overview

The primary role of the Dispatch Technician is in help desk operations by receiving support requests (tickets) and assisting the customer in resolving their basic technical issues. This is a key role as it serves as the first point of contact for our clients and works with our internal team to ensure client needs are met. This role acts as a first level resolution of low-level tech issues, spending no more than 30 minutes on resolving a problem before escalating.

You may be a good fit if:

  • You enjoy talking to people you’ve never met before.
  • You have a positive outlook on life and manage stress well.
  • You enjoy a challenge and know when to redirect and delegate.
  • You like working with a team and have an awareness of your own limitations.
  • You are task-driven and enjoy doing the same processes throughout the day.

About Tolar Systems

Tolar Systems, Inc. was established in 1999 as an IT professional services company to support increasingly advanced technology needs for businesses. Our team draws from 20+ years of experience in each field. We specialize in technology convergence in the financial and oil/gas verticals. Our core expertise centers around helping clients securely communicate data and voice to users in all situations.

We believe in:

  • CUSTOMERS FIRST: We deliver what customers need, not what gains us most. We treat customers’ business as our own.
  • FOLLOW THE GOLDEN RULE: We deliver the kind of service we want to receive.
  • INTEGRITY: We tell the truth, always. In hard situations we do the right thing, not the easy thing.
  • PASSION: We care deeply. We fight to help clients go further, do better, and create new possibilities.
  • GENEROSITY: Our team members are empowered to be generous to clients, coworkers and in all aspects of their lives.
  • PROACTIVE: We focus on driving future results, not just solving current problems. Prevention is better than any cure.

We look for in a Team Member:

  • HUNGRY: Driven to learn more and better themselves. Natural drive to learn more and help move Tolar forward.
  • HUMBLE: Team player who isn’t afraid to admit a mistake and learn from it in the future. No one is an expert in everything, we are strongest as a team.
  • SMART: Emotional IQ with the ability to interact well with others.

Duties & Responsibilities

Primarily:

  • Dispatch new tickets and help to coordinate priorities with the rest of the team.
  • Accept calls from Service Queue, assess the urgency, create a service ticket, and determine if immediate intervention is warranted.
  • Maintain tickets and ticket queues for accuracy to meet Service Level Agreements (SLA).
  • Communicate with the Tolar team in Microsoft Teams.
  • Update tickets on a real-time basis with time worked with detailed notes.
  • Keep clients informed and updated on the progress of their issue.
  • Develop & adhere to documentation for common tasks.

Secondarily:

  • Work Level 1 (basic) Support issues submitted to the helpdesk
  • Install hardware, software and device drivers on standalone computers.
  • Test computer peripherals, hardware and software to ensure that they are working appropriately.
  • Install and configure monitors, keyboards and printers
  • Troubleshoot hardware and software problems
  • Work with the team to help pick up and drop off machines, make deliveries, move tech equipment, and other ad hoc needs.
  • Additional training for secondary task expectations provided as needed.

Experience/Skill Level Required

  • High school diploma or GED is required.
  • Bachelor’s or Associate’s degree in Computer Science or a related field is helpful.
  • Work experience will be accepted in lieu of formal education.
  • Certifications such as CompTIA or in Microsoft are an added bonus.
  • 1-3 years related Computer Technician experience is useful.
  • Administrative experience is a plus.
  • An ability to occasionally be “on-call” during evening and weekend hours when business requires it.
  • High level of drive and desire to complete tasks in a timely manner.
  • Able to work collaboratively with a team as well as diligently independently.

Aptitude & Interpersonal Skills

The overall mission for the Dispatch Technician is to solve clients’ issues as quickly and efficiently as possible to uphold Tolar’s excellence in technology and in client services. You’ll be successful in this role if you have:

  • Strong interpersonal skills – active listening, relationship-building, problem solving/decision making, verbal/written communication.
  • Strong drive – are self-motivated, able to be a self-starter but also a supportive team-player.
  • A high level of customer service and professionalism in a fast-paced environment.
  • Proven ability to multitask, prioritize, organize, and follow-through.
  • The ability to adapt to changes quickly and manage stress.
  • Basic technical awareness: the ability to match resources to technical issues appropriately.
  • An understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • An eagerness to learn, grow in your career, and embrace a continuous learning environment.

Job Type: Full-time

Pay: $35,000.00 – $45,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift

Work Location: One location

Tier 2 IT Help Desk Engineer

Full Job Description

Overview

We are currently seeking a friendly and humble Tier 2 IT Help Desk Engineer, who is passionate about assisting end-users and loves technical challenges. This role provides enormous growth opportunities, cross-training, and exposure to all types of service requests on a small team. Typical requests involve various workstations, servers, printers, networks, and vendor-specific hardware and software. If you have a passion for helping others, a strong worth ethic and initiative, consider joining our team as our next Tier 2 IT Help Desk Engineer!

You may be a good fit if you:

  • Use your keyboard more than your mouse on a computer.
  • Read Microsoft technical bulletins for fun.
  • Are the resident “computer person” in your family or friend group.
  • Plan your day before it starts.
  • Can interact with people 8 hours a day and feel energized.
  • Have a positive attitude and are a natural team player.
  • Approach challenges with high-end customers without stress.
  • Can navigate Microsoft Office 365 administration with your eyes closed.
  • Love the satisfaction of resolving an issue.
  • Keep track of how long a task takes for fun.

Please note: this is a remote role for Texas residents.

About Tolar Systems

Tolar Systems, Inc. was established in 1999 as an IT professional services company to support increasingly advanced technology needs for businesses. Our team draws from 20+ years of experience in each field. We specialize in technology convergence in the financial and oil/gas verticals. Our core expertise centers around helping clients securely communicate data and voice to users in all situations.

We believe in:

  • CUSTOMERS FIRST: We deliver what customers need, not what gains us most. We treat customers’ business as our own.
  • FOLLOW THE GOLDEN RULE: We deliver the kind of service we want to receive.
  • INTEGRITY: We tell the truth, always. In hard situations we do the right thing, not the easy thing.
  • PASSION: We care deeply. We fight to help clients go further, do better, and create new possibilities.
  • GENEROSITY: Our team members are empowered to be generous to clients, coworkers and in all aspects of their lives.
  • PROACTIVE: We focus on driving future results, not just solving current problems. Prevention is better than any cure.

We look for in a Team Member:

  • HUNGRY: Driven to learn more and better themselves. Natural drive to learn more and help move Tolar forward.
  • HUMBLE: Team player who isn’t afraid to admit a mistake and learn from it in the future. No one is an expert in everything, we are strongest as a team.
  • SMART: Emotional IQ with the ability to interact well with others.

Duties & Responsibilities

  • Provide Tier 2 Level IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Troubleshoot and resolve incoming technical issues via phone or through our ticket system
  • Connect via telephone, remote management applications, and occasionally onsite to resolve client technical issues (10% travel)
  • Establish and communicate clear expectations with clients and work with our team to solve difficult issues
  • Research internal and external resources for the best solution
  • Advise clients as to pertinent concerns discovered in the process of serving them
  • Thoroughly enter all service tickets, track and document time and expenses in ConnectWise
  • Build and foster client relationships to earn their trust

Experience/Skill Level Required

  • 2+ years of IT service desk experience supporting clients over phone/in-person
  • 2+ years of experience supporting Windows Operating System (7, 8, 10)
  • Understanding of Foundational Networks (IP Addressing, Subnetting, DNS, DHCP, etc.)
  • Knowledge of Office 365
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Ability to work from a ticketing system and maintain strong documentation
  • Scripting Knowledge
  • Bachelor’s Degree in Computer Science or related field (Preferred)
  • Desirable Certifications: A+, Network+, Security+, CCNA, MCP, MCSA or MCSE (Preferred)
  • 1+ years of experience working with Windows Active Directory environments (Server 2012R2 through 2019) (Preferred)
  • Must have reliable transportation and live in Texas for occasional on-site needs

Aptitude & Interpersonal Skills

The overall mission for the Tier 2 IT Help Desk Engineer is to solve clients’ issues as quickly and efficiently as possible to uphold Tolar’s excellence in technology and in client services. You’ll be successful in this role if you have:

  • Strong interpersonal skills – active listening, relationship-building, problem solving/decision making, verbal/written communication.
  • Strong drive – are self-motivated, proactive, and a supportive team-player.
  • Strong problem solving skills – you enjoy planning ahead to prevent issues from arising.
  • A project manager’s organizational style to help move tasks to the finish line.
  • A high level of customer service and professionalism in a fast-paced environment.
  • Proven ability to multitask, prioritize, organize, focus, adapt to changes quickly, and follow-through.
  • Basic technical awareness: the ability to match resources to technical issues appropriately.
  • An understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • An eagerness to learn, grow in your career, and embrace a continuous learning environment.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift

Work Location: Remote

Apply today

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